Overview
CoderEmbassy (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains what information we collect when you visit plugin.coderembassy.com, purchase our WooCommerce plugins, or contact our support team — and how we use, store, and protect that information.
By using our website or purchasing our products, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Information you provide directly
- →Name and email address when making a purchase or subscribing to our newsletter
- →Billing address and payment details (processed securely by our payment provider — we do not store card numbers)
- →Support messages and attachments you send us
- →WordPress site URL provided for license activation
Information collected automatically
- →Browser type, operating system, and IP address
- →Pages visited and time spent on the site (via analytics, if enabled)
- →Referral source (how you found us)
- →Cookie data (see Cookies section below)
How We Use Your Information
- →Order fulfilment: Delivering your plugin download, license key, and receipt after purchase.
- →License management: Activating and validating your plugin license on your WordPress site.
- →Customer support: Responding to your help requests, bug reports, and questions.
- →Product updates: Sending release notes and security patches for plugins you own.
- →Newsletter: Sending WooCommerce tips and product announcements — only if you opted in. Unsubscribe any time.
- →Improving our products: Understanding how our site and plugins are used to prioritise features and fix issues.
- →Legal obligations: Meeting tax, accounting, and regulatory requirements.
Third-Party Services
We use trusted third-party services to operate our business. Each handles your data according to their own privacy policy:
Payment Processors (Stripe / PayPal)
Handle all payment transactions. We never store your full card details. Subject to PCI-DSS compliance.
Supabase
Our database provider, used to store plugin data and content. Data is stored in the EU (Frankfurt) region.
Vercel
Our website hosting provider. Processes request logs and edge analytics.
Email Service Provider
Used to send transactional emails (receipts, license keys) and newsletters to opted-in subscribers.
Data Retention
- →Purchase and billing records are retained for 7 years for tax and accounting purposes.
- →Support correspondence is kept for 2 years after resolution.
- →Newsletter subscriber data is retained until you unsubscribe.
- →License activation records are retained for the lifetime of your license.
- →Analytics data is retained for 26 months.
Your Rights
Depending on your location (particularly if you are in the EU/UK), you have the following rights:
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Ask us to correct inaccurate or incomplete data.
Right to Erasure
Request deletion of your personal data (subject to legal retention obligations).
Right to Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
Right to Withdraw Consent
Unsubscribe from marketing emails at any time via the link in any email.
To exercise any of these rights, email us at privacy@coderembassy.com. We will respond within 30 days.
Children's Privacy
Our website and products are intended for users aged 18 and older. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. For significant changes, we will notify customers by email or by posting a notice on our website. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Related legal documents: